Insurance & coverage
FINN has you covered
Unfortunately, accidents and technical problems happen. In order to help as quickly as possible, we've compiled the relevant information below.
What to do in an accident or breakdown
Inform the police
Once you’re in a safe location after your accident or breakdown, call 911 and notify the police as soon as possible. Once the police report is available, ask for a copy of the report including the name, address, phone number and license number of other parties involved in the accident.
Call the Damage and Maintenance hotline
After you’ve informed the police, contact our customer service team at +1 (888) 296-3688. We will guide you through all the necessary steps and take care of any required service or repairs needed to your car.
FINN will work with you and the third-party insurer to assist you with the claim process.
Schedule a repair
FINN will help you to arrange a repair for your car at a time that suits you. Billing is done directly between the service station and FINN.
If it’s a case in which the costs are not covered by FINN (for example, a flat tire) you will be billed by FINN.
Questions & answers about insurance
Do you have any further questions? Check out our FAQ page and find answers to all your questions!
How am I insured?
The insurance covering you and your vehicle is obtained by FINN through a third-party insurance company. Your insurance coverage will include liability insurance as well as comprehensive and collision coverage. You are responsible for any applicable deductible.
What does FINN's insurance cover?
All FINN subscribers and registered additional drivers receive insurance to protect you and your vehicle.
FINN's standard insurance plan offers split limits of 100/300/100 for 3rd party liability that covers property damage and bodily injury.
Due to state regulations, FINN offers minimum financial responsibility (MFR) insurance coverage for New York subscribers. Learn more about this policy here.
For more information regarding what to do in the case of an accident, please see our Insurance & Coverage page.
How does the deductible work at FINN?
Your subscription includes comprehensive and collision coverage. If damage occurs, you may be responsible for a deductible up to $1,000.
What is not covered by fully comprehensive insurance?
Flat tires:
Flat tires are not considered part of the normal vehicle wear and tear. Associated costs with a flat tire are therefore not covered by comprehensive insurance.
Loss of key:
If your key is lost, we will charge you a flat fee plus the cost of obtaining a new key from the manufacturer.
What is considered excess wear and tear?
FINN allows for normal wear and tear on the vehicle, with the expectation that the vehicle is returned in good condition at the end of your subscription.
Note: Wear and tear outside of normal guidelines may result in excess wear and tear charges. Please read FINN's excess FINN Excess Wear & Tear Guideline for more information.
Contact us if you need additional help
If you have any questions or technical problems please contact our customer service department during our business hours (9am - 5pm EST) by phone on +1 (718) 306-6368 or by email at help@finn.auto.
We can help to look for a service station near you or schedule an appointment at one of our in-network facilities to get you back to driving as soon as possible.
Contact us if you need additional help
If you have any questions or technical problems please contact our customer service department during our business hours (9am - 5pm EST) by phone on +1 (718) 306-6368 or by email at help@finn.auto.
We can help to look for a service station near you or schedule an appointment at one of our in-network facilities to get you back to driving as soon as possible.