Returning your car with FINN
How it works
Schedule your return
Schedule your return two months before your subscription ends in the customer portal.
Prepare your vehicle
Follow the return checklist to prepare your vehicle for the return and condition assessment.
Return your vehicle
On the day of return, document the vehicle's condition and hand it over to our logistics partner.
Receive your assessment
Receive your final statement based on our third-party appraisal partner's condition report.
1 | Schedule your return
Two months before your subscription ends, you can schedule your return via our customer portal. Simply:
- Choose your desired return date, time and location to have your vehicle picked up.
- Submit your return request.
- Receive your confirmed return date and we will keep you updated on the return status and next steps.
2 | Prepare your vehicle for return
Before the day of your return, we strongly recommend going through our return checklist and properly preparing your vehicle. This proactive step will greatly improve your chances of avoiding any unexpected results during the condition assessment. The main things to consider are:
✓ The car is completely cleaned inside and out.
✓ All previous damage has been reported to FINN.
✓ The original equipment of the car is maintained.
For a more detailed guide on how to prepare your vehicle correctly, please refer to our
Return Checklist.
3 | Return your vehicle
On the day of your return our logistics partner will pick up your vehicle from desired location and document the condition of the vehicle by taking photos and notes. This will ensure that any possible damage incurred on the return trip is not falsely attributed to you.
Our transporter will then bring the vehicle back to one of our compounds and share with you a summarized version of the return protocol.
4 | Receive your assessment
Lastly, your vehicle will be assessed by one of our accredited third-party appraisal partners. As part of the assessment, the appraisal partner will evaluate the vehicle’s condition against the industry standard excess wear and tear policy. This assessment will primarily focus on the condition of glass parts, bodywork (including bumpers & plastic parts), tires & wheel rims, and interior.
In addition to our partners' status report, the final condition assessment will encompass any charges related to mileage overages, vehicle collection, as well as outstanding traffic violations. You can expect to receive this comprehensive condition statement within 7-10 business days after your return.
Our partners
To ensure a fair condition assessment, we partner with industry-leading condition assessment providers. These are trusted, independent providers, who have worked with some of the biggest names in the automotive industry.
Condition assessment provider(s): ADESA.
FAQ
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Visit our FAQ page for more information about your FINN car return process
About 4-6 weeks before your subscription ends, you will receive an email from us to schedule your return. There, you can conveniently select the method of return, return location, and the return date and time.
To prepare your vehicle for return, please use the following checklist:
✓ Car is completely cleaned inside and out.
✓ All accessories are present in the car.
After the vehicle has been transferred to one of our partner locations, it will be examined by an expert regarding possible damages or excess wear and tear. To ensure the independence of the inspection, it is carried out by a third-party appraiser.
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