Görkem Gödeci

How would you describe your team's vibe in just three words – and why?

Proactive because in Customer Care we don’t just answer requests. We spot patterns early, flag issues to other teams, and take initiative before something becomes a bigger challenge. At FINN you can take ownership and shape how we work.
Supportive as we’ve built a culture where asking for help is seen as a strength. Everyone lifts each other up and helps each other grow.
And solutions-driven because we don’t just document problems. We fix them. Whether it’s turning around a tough customer moment or improving our internal processes, we focus on making things better every day.

How do you celebrate wins – big or small – together?

We celebrate wins of all sizes because recognition really matters in our team. Whether someone turns around a tricky customer situation, gets amazing feedback, or we see our satisfaction scores climb, we make sure those moments don’t go unnoticed. In our channels you'll regularly see shout outs, kudos, and lots of emojis that express exactly how hyped we are for each other.

For the bigger wins, like launching a new support process or hitting an important CX milestone, we take time in our team meetings to reflect on what went well and why it mattered. Sometimes we jump into a quick virtual coffee break, sometimes it's just a heartfelt “that was brilliant” shared with the whole team.
What’s most important is that celebrating progress is part of our culture. We don't wait for perfection, we make every improvement count.

If someone joined your team tomorrow, what would surprise them most?

Honestly? New joiners are often surprised by how quickly ideas can turn into improvements. You step into a team with solid processes, but you also get opportunities to shape how we work. If you spot a better way to do something, people listen. And things move fast. Recently we worked with our tech team on a tool update. Our ideas went live within days, and suddenly we could solve requests much more efficiently. That kind of speed and impact is a really positive surprise for most people.
In addition, the role is far from repetitive. You move between customer conversations, cross team projects, testing new approaches, and refining processes. Every day looks a little different, and you grow fast by being part of an agile, collaborative environment.
And on top of that, many new joiners are surprised by how much we genuinely enjoy working together. Customer Care can be demanding, but we’ve got each other’s backs, and that makes even the busiest days feel manageable. It’s a culture built on trust, collaboration, and lifting each other up.