Jannick Uflacker

When was the moment you realized, "I just have to do this"?

If there’s one word that describes me, it’s definitely “car enthusiast.” Even as a child, I dreamed about cars and imagined which one I would drive someday. I’ve complemented my passion with a Bachelor’s and Master’s degree in Economics, and gained hands-on experience working with customers — first in retail, and later in the automotive and tourism industries. When I heard about the opportunity to play a key role in launching the FINN Stations project, I immediately knew I wanted to be part of it. This is my chance to combine all my strengths: my Master’s in Real Estate Management, my experience in car rental, and my time in FINN’s Customer Care team. Everything comes together here — and no two workdays are ever the same. #ObsessAboutCustomers

What's one thing you're especially proud to have built, driven, or improved at FINN?

In addition to my daily contact with customers, my role also included onboarding new team members in Customer Care and creating training materials for other teams. This led to the  concept of “Internship @ Customer Care” — a program that gives colleagues across FINN the chance to step into the shoes of a Customer Care agent. This experience helps them make decisions with the customer’s perspective in mind, while our team gains valuable insights for improving our processes.

I’m incredibly proud of how well the initiative has been received — with both familiar and new faces participating, and even a waiting list for the limited spots. #EmbraceOpenness

How do you define "ownership" in your role at FINN?

FINN is a young company where many things work differently from what you might be used to elsewhere — and that’s intentional. We move fast, experiment often, and value ownership over hierarchy. If you notice that something isn’t running smoothly or find yourself asking the same question repeatedly at a certain step in a process, you’re encouraged to take action and improve it. At FINN, every leader genuinely cares about developing both our processes and our people. It all comes down to having a hands-on mentality — if a project doesn’t exist yet, you have the freedom to create it and make it even better. #OwnIt